Privacy policy

1. Information we collect

We collect the following information from drivers, haulers, and dispatch personnel who use Support Beacon Relief:

• Name — to identify drivers and dispatch staff
• Mobile phone number — to deliver SMS job assignments and dispatch communications
• Job and route information — pickup locations, delivery destinations, load details, and scheduling
• Message content — dispatch messages and driver responses transmitted via SMS

2. How we use your information

Information is used exclusively for the following operational purposes:

• Sending drivers and haulers their pickup and delivery assignments via SMS
• Facilitating two-way communication between drivers and dispatch
• Coordinating hay delivery logistics on behalf of Rancher Navy
• Maintaining internal records of dispatch activity

We do not use your information for marketing, advertising, or any purpose unrelated to dispatch operations.

3. SMS messaging

Support Beacon Relief uses SMS messaging powered by Twilio to communicate with drivers and haulers. Message types include job assignments, pickup and delivery details, scheduling updates, and operational messages from dispatch. Message frequency varies based on dispatch activity. Standard message and data rates may apply. Participants may opt out at any time by replying STOP to any SMS. Reply HELP for assistance.

4. Sharing of information

We do not sell, rent, trade, or share your personal information with third parties for any commercial, marketing, or advertising purpose. Information is shared only as required to deliver our dispatch services — for example, with Twilio as our SMS carrier — and only to the extent necessary for that specific purpose. All service providers are bound by confidentiality obligations consistent with this policy.

5. Data retention

We retain personal information only for as long as necessary to fulfill dispatch operations and maintain required nonprofit records. When information is no longer needed, it is securely deleted or anonymized.

6. Data security

We implement reasonable administrative and technical safeguards to protect your information against unauthorized access, disclosure, or misuse. Access to personal data is restricted to authorized personnel involved in dispatch operations.

7. Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. Drivers and haulers may also opt out of SMS communications by replying STOP to any message.

8. Changes to this policy

We may update this policy from time to time. Material changes will be communicated to active users. Continued participation in dispatch operations after an update constitutes acceptance of the revised policy.

9. Contact

For questions about this privacy policy or your personal information, please contact: